1. Digital Content & Service Nature
ALEcon.LK provides immediate access to proprietary digital educational content—including recorded video lectures, live streams, downloadable digital notes, model papers, and online MCQ examinations.
Due to the instantaneous nature of digital goods delivery and immediate intellectual property access, course enrollments and standalone lesson fees are generally non-refundable once digital access has been granted and used, except under the specific circumstances outlined below.
2. Eligible Situations for a Full Refund
You are entitled to a 100% refund under the following valid situations:
- Duplicate or Erroneous Transactions: If your card or bank account was inadvertently charged more than once for the same course or lesson pack due to network timeouts or payment gateway anomalies.
- Cancellation Prior to Course Activation: If you made an online payment or uploaded a bank slip and request cancellation before your enrollment is approved or before any class videos or materials have been viewed/downloaded.
- Service Non-Delivery on Our Part: If technical failure on our platform prevents you from accessing purchased materials for more than 7 consecutive business days, and our technical support team is unable to resolve the issue.
3. Non-Refundable Circumstances
Refunds will NOT be granted in the following scenarios:
- Change of Mind: Deciding not to participate in a class after digital access has already been granted and materials have been accessed.
- Student-Side Technical Difficulties: Slow internet connection, personal device incompatibility, or power outages at the student's premises.
- Policy Violations: Accounts terminated or frozen due to intellectual property violations, illegal screen recording, content leakage, or fraudulent bank slips.
- Expired Monthly Classes: Requests submitted after the conclusion of the academic month or designated course cycle.
4. Physical Tutorial Books: Replacements & Returns
For courses that provide physical tutorial books dispatched via courier:
Defective or Damaged Parcel Guarantee: If your tutorial booklet arrives damaged in transit, with misprinted pages, or missing sections, please notify us via WhatsApp within 48 hours of receipt with photographic evidence.
- We will immediately dispatch a replacement copy at zero additional cost to you.
- Postal and courier delivery fees are non-refundable once the parcel has been handed over to the delivery partner.
- Returned physical tutorial books cannot be accepted if written upon, marked, soiled, or altered in any manner.
5. How to Submit a Refund Request
To initiate a refund review, please follow these steps:
- Send an email to info@alecon.lk or contact our official WhatsApp hotline at +94 77 370 0847 with the subject "Refund Request - [Your Student Name]".
- Include your Registered Email Address, Course / Lesson Title, OnePay Transaction / Order ID or bank deposit slip image, and the reason for your request.
- Our finance team will review the transaction and access logs and respond within 2 business days.
6. Refund Processing Timelines & Methods
Once a refund is approved by our administration:
- OnePay Online Payments (Visa / MasterCard / LankaQR / Digital Wallets): The refund is executed through OnePay directly to your original payment card or wallet. Funds typically reflect within 5 to 10 business days, depending on your issuing bank.
- Bank Slip Transfers: Refunds will be transferred directly to the student's or parent's nominated Sri Lankan commercial bank account within 3 to 5 business days.